At The Mertra, we are here to help you with any questions related to your order, products, shipping, returns, refunds, or general support. If you need assistance, please contact us using the details below.
For order inquiries, product questions, shipping updates, returns, refunds, or exchanges, you can reach our support team by email.
Email: Info@themerta.co
The Mertra
86 Melbourne Road
Bolton, ENG
BL3 5RW
United Kingdom
Our support team aims to respond to all customer inquiries within 24 to 48 business hours.
Response times may be slightly longer during weekends, holidays, high-demand product drops, or busy sale periods.
To help us assist you faster, please include your order number, full name, email address used at checkout, and a clear description of your question or issue.
Please make sure your contact details are correct when placing an order. The Mertra is not responsible for delays or missed updates caused by incorrect email addresses, phone numbers, or shipping information provided by the customer.