Welcome to The Mertra. These Terms of Service govern your use of our website, store, products, and services. By visiting our website or purchasing from us, you agree to be bound by these Terms of Service. Please read them carefully before using our website.
This website is operated by The Mertra. Throughout the site, the terms “we,” “us,” and “our” refer to The Mertra. By accessing our website or placing an order, you agree to follow these terms, including any additional policies referenced on our website.
If you do not agree with these Terms of Service, you should not use our website or purchase products from us.
By using our website, you confirm that you are at least the age of majority in your country, state, or region, or that you have permission from a parent or legal guardian to use this website.
You may not use our products, website, or services for any illegal or unauthorized purpose. You must not violate any laws while using our website.
We aim to display product descriptions, images, colors, prices, sizes, and availability as accurately as possible. However, we do not guarantee that all product details will always be completely accurate, current, or error-free.
Product colors may appear slightly different depending on your device screen, lighting, or display settings.
We reserve the right to update, change, or discontinue any product at any time without notice.
All prices displayed on our website are subject to change without notice. We reserve the right to correct pricing errors, update product prices, or cancel orders if incorrect pricing or product information is found.
Payment must be completed at the time of purchase. Orders will only be processed once payment has been successfully received and confirmed.
After placing an order, you will receive an order confirmation. This confirmation does not guarantee acceptance of your order. We reserve the right to refuse, cancel, or limit any order for reasons including product availability, suspected fraud, incorrect pricing, or violation of our policies.
If your order is cancelled after payment, we will process a refund to your original payment method where applicable.
We aim to process and ship orders as quickly as possible. Delivery times may vary depending on your location, courier service, customs clearance, public holidays, or other delays beyond our control.
The Mertra is not responsible for delays caused by shipping carriers, customs, incorrect delivery information provided by the customer, or circumstances outside our control.
Returns, exchanges, and refunds are handled according to our Return and Refund Policy. Please review that policy before placing an order.
Items must meet the return eligibility requirements stated in our Return and Refund Policy to qualify for a return, exchange, or refund.
You agree to provide accurate, complete, and current information when placing an order. This includes your name, billing address, shipping address, email address, phone number, and payment details.
We are not responsible for failed deliveries or delays caused by incorrect or incomplete information provided by the customer.
If you create an account on our website, you are responsible for keeping your login details secure. You are responsible for all activity that occurs under your account.
If you believe your account has been accessed without permission, please contact us immediately.
You agree not to use our website or services for:
Any unlawful purpose
Fraudulent activity
Harassment, abuse, or harmful behavior
Uploading viruses or malicious code
Violating intellectual property rights
Collecting personal information of others without permission
Interfering with website security or functionality
We reserve the right to terminate your access to our website if you violate these terms.
All content on this website, including text, images, graphics, logos, product photos, designs, and website layout, belongs to The Mertra or its content providers. You may not copy, reproduce, distribute, or use our content without written permission.
Our website may include links to third-party websites or services. We are not responsible for the content, privacy practices, policies, or accuracy of any third-party websites.
Visiting third-party links is at your own risk.
The Mertra is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of our website, products, or services.
We do not guarantee that our website will always be available, secure, uninterrupted, or error-free.
We may update these Terms of Service from time to time. Any changes will be posted on this page. Your continued use of our website after updates means you accept the revised terms.
If you have any questions about these Terms of Service, please contact us at:
Email: Info@themerta.co