At The Mertra, we aim to provide a smooth and reliable delivery experience for every customer. Please read our Shipping Policy carefully before placing your order.
Once your order is placed, we will begin processing it as soon as possible. Orders are usually processed within 1 to 3 business days after payment confirmation.
Processing times may vary during busy periods, sales, holidays, or high-demand product drops.
Estimated delivery time depends on your location and the shipping service used. Most orders are delivered within 5 to 12 business days after dispatch.
Please note that delivery times are estimates only and may be affected by courier delays, customs clearance, weather conditions, public holidays, or other circumstances beyond our control.
Once your order has been shipped, you may receive a shipping confirmation email with tracking details, if tracking is available for your order.
Please allow some time for tracking information to update after the order has been dispatched.
Customers are responsible for providing accurate and complete shipping information at checkout. This includes full name, address, city, postal code, country, phone number, and email address.
The Mertra is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping details provided by the customer.
While we do our best to ensure timely delivery, delays may sometimes happen due to courier issues, customs checks, high order volume, or circumstances outside our control.
If your order is delayed, please contact us and we will do our best to assist you with tracking or delivery updates.
International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product price or shipping cost unless stated otherwise.
The Mertra is not responsible for delays caused by customs clearance.
If your package appears lost or has not arrived within the expected delivery time, please contact us at Info@themerta.co with your order number and shipping details.
We will review the issue and assist you where possible. However, we are not responsible for packages marked as delivered by the courier or lost due to incorrect shipping information.
If your package arrives damaged, please contact us immediately with clear photos of the package and product. We will review the issue and guide you through the next steps.
If you have any questions about shipping, delivery, or tracking, please contact us at:
Email: Info@themerta.co